Field operations manager Robert Walker was homeless before becoming a hospitality ambassador for the city. A recovering addict, he now serves as a kind of "lighthouse" for tourists and homeless people alike, helping them find their way around Berkeley.

Lighting the way: 2nd-chance individuals serve, give back to city as hospitality ambassadors

A recovering addict nearing eight years of sobriety, Walker is now the field operations manager of the Downtown Berkeley Association’s ambassador program, a hospitality and cleaning services program that aims to create a more inviting Downtown environment. Managed by Block by Block, the ambassador program is one of several the company operates throughout the Bay Area and country.
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