Berkeley Police Department has added text-to-911 services and improved 911 location identification services to its 911 communications center, according to a BPD press release.
The two features will enable first responders to receive “more accurate information” regarding the location of emergency calls and will reduce the amount of time spent on unintentional emergency calls, the press release stated.
Individuals who have AT&T, Verizon, Sprint or T-Mobile as their service provider can text their emergencies to BPD’s 911 center from their device using the text-to-911 service, according to the press release. Initially designed for people with hearing impairments, the technology is also useful in instances of poor cellphone reception or when a person cannot safely make a voice call.
Even with the addition of the text feature, however, voice calls remain the best mode of emergency communication, according to the press release.
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